Non-market entities
such as the Mafia have unique management challenges. These organizations
certainly try to maximize shareholder value. Since the strategy is primarily based
on uniquely defined criminal activities, the most important thing for the
organization is the people involved and their loyalty. Specific functions such
as those delivering justice or negotiate arrangements in the state of
operations with non-willing participants are especially important. Successful
leaders will fill these functions first with close associates who will always
stay loyal to the leader and will be willing to partake in anything the leader
desires. So, hiring is fundamentally important for a successful mafia
operation.
On the human
resource side, selection, design and portfolio management are all equally important.
With stringent quality criteria applied to a limited pool of available
resources, the selection problem is particularly acute. Identification and
retention of quality personnel is the key. On the design side, there is a lot of
risk in assembling people with long criminal records, who do not typically play
well together. So, it is important to segregate and manage, as organizations
that allow a lot of contact among the members, may not succeed. And, the
portfolio management problem is the most challenging for the leader. As turnover
is likely to be high, it is important that the person in charge of justice
delivers it with high accuracy. If the turned-over personnel escape, that
substantially increases the risk of failure.
History
indicates that successful organizations have had high domain focus. They seldom
deviated from their core competencies, whether it is religion, government or
even hospitality. As the mafia itself does not typically have any assets of
value, they have to continuously replenish their coffers with activities they
focus on. Operational efficiency is the key here. As the customers are typically
non-willing, it is important to find ways to coerce and confuse. This is a significant
operational challenge as they have to navigate around laws and regulations. Once
the prey is cornered, they have to move with high precision.
Family has
always been the critical component of a successful mafia operation. Grooming
the next generation to take over has been optimal for the leader as the immediate
layer below has high loyalty, by definition. Often, as the enterprise grew, the
leader found it difficult to plug the gaps with non-family members, who have an
inherent risk of disloyalty. Often, it may be better to leave the positions
open rather than filling those with outside members as vacant positions may
reduce the overall risk of the enterprise.
Dealing with
laws and regulations of the land have always been a bane for a mafia
organization. Successful ones have always understood them and figured out how
to circumvent them. Domicile is also an important optimization criterion. In general,
a mafia organization would like to avoid scrutiny or be able to create or
change laws by itself when needed. Often, they have to approach it in two
directions – by attempting to invalidate the status-quo or by suggesting ideas
as to how to improve it.
The Mafia is
the most efficient organizational structure known today. Modern societies have
been attempting to fight it but with limited success.